Introducing our fantastic team. We are so proud of our Relax it's Done family, a group of incredible individuals who bring expertise, dedication, a passion for property management and the Queenstown region, and exceptional customer experiences. Say hello to the people who make it your job to Relax.
DIRECTOR
Margaret has over 14 years of experience in the holiday homes market. With a strong background in Property Management, marketing, tourism and hospitality it was a natural progression for Margaret to be a Director of Relax it’s Done. Margaret’s passion for Queenstown is infectious! Margaret strives to go out of her way to make it happen, looking after your premium holiday rental. She prides herself in ensuring all guests have a wonderful stay in Queenstown.
PROPERTY COORDINATOR
Michaela has been in Queenstown for over 10 years, originally from the Czech Republic, she is now a proud New Zealand citizen. Our newest recruit, she joined the Relax Its Done team in 2023 and is an experienced Property Manager with a wealth of experience managing a large portfolio of villas in the Queenstown area. Michaela is a delight to work with and her meticulous attention to detail keeps everyone on their toes.
GUEST RELATIONS COORDINATOR
Erica has over 20 years expertise in guest services, property management and accounts on both sides of the ditch. She is a proud kiwi, originally from Motueka, and travelled the world before settling in Queenstown not once but twice. Once you’ve made your booking, Erica is the person you'll be liaising with behind the scenes to coordinate the finer details of your stay, arrival and payment information. She is a wealth of knowledge and knows our systems inside out.
DIRECTOR
Sarah, a true local, brings extensive first-hand knowledge of the area. With over 17 years of experience in the tourism and property. Prior to acquiring Relax it’s Done, Sarah held Management roles at Millbrook Resort and Shotover Jet. With a love for the outdoors and a passion for connecting with people, Sarah enjoys skiing at Coronet Peak and The Remarkables, always on the lookout for the perfect powder day.
PROPERTY MANAGER
Abi has over 16 years of experience in the tourism and hospitality industry in Queenstown. Born in the UK, grown up in Malta and proud to call Queenstown home. Abi has excellent attention to detail; she manages our properties and accounting. Abi’s experience includes customer service at Coronet Peak ski field, managing a luxury lodge in Fiordland National Park and more. The maintenance and care of your property is in capable hands and Abi is also responsible for delivering a high level of service to our in-house guests.
